Services

Welcome :

Welcome to our service department. We are sorry that your product will need some service, but we will attend to your needs as efficiently and effectively as possible. You are most welcome to call anyone of us to attend to your query on the following Service Hotline : 031-584-8088.

• Rosslyn Marot
• Bradley Nagoorsamy
• Koos Barnard
• Andrew Whysall

If you are sending a product to us for repair, please download the repair form so we get a good indication of the issue relating to your product. Please click here for the downloadable repair form.

Guarantee Claims :

Whilst many of our products do have long guarantees associated with them, it is important that a proof of purchase is supplied with any guarantee claim. In some instances, items that have not been purchased via the South African dealer network will be subjected to a handling fee. Please attached this with your repair form.

Spare Parts :

In many instances, small items such as eyecups and lens caps can be replaced on site. If you are not sure, then please just give us a call and we can advise. Most other spare parts are not available for purchase due to quality control policies.